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Terms & Conditions

Terms & Conditions - the basics

1. Acceptance of Terms

 

 

By scheduling an appointment or using services provided by Medical Plug, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

 

 

 

2. Services Provided

 

 

We offer mobile and on-site services for:

 

  • Phlebotomy (blood draws)

  • Specimen collection (urine, DNA, etc.)

  • Laboratory courier and delivery

  • Diagnostic testing coordination

 

 

All services are performed by trained and certified professionals in compliance with state and federal health regulations.

 

 

 

3. Booking and Payments

 

 

  • Appointments must be booked in advance through our website, phone, or text.

  • A non-refundable booking fee is required to secure your appointment.

  • Additional charges may apply based on the type of testing requested.

  • Testing and lab panel fees are billed separately and are not included in the collection service fee unless otherwise stated.

 

 

 

 

4. Refunds and Cancellations

 

 

  • Booking fees are non-refundable.

  • Cancellations made less than 24 hours before the scheduled appointment are subject to a cancellation fee.

  • If a technician is unable to collect a sample due to client refusal or inability to comply, no refund will be issued.

 

 

 

 

5. Specimen Handling and Responsibility

 

 

  • We follow strict protocols for specimen handling, labeling, and transport.

  • Once specimens are delivered to the testing laboratory, Medical Plug is not responsible for lab testing delays, lab errors, or result interpretation.

 

 

 

 

6. Confidentiality and Privacy

 

 

We are committed to protecting your personal health information in accordance with HIPAA and our Privacy Policy. Your data is stored securely and shared only with authorized entities as needed to complete your service.

 

 

 

7. Client Responsibilities

 

 

  • You must provide accurate personal and medical information.

  • You must remain still and follow instructions during sample collection to avoid complications.

  • If you are receiving DNA or legal testing, proper identification and consent may be required.

 

 

 

 

8. Mobile Service Limitations

 

 

  • Our mobile services are subject to availability and may be limited by weather, location access, or health safety restrictions.

  • If our staff feels unsafe at the appointment location, the visit may be canceled at our discretion with no refund.

 

 

 

 

9. Limitation of Liability

 

 

Medical Plug is not liable for:

 

  • Delayed results due to third-party labs

  • Misinterpretation of test results by the client

  • Any adverse reaction or complications following specimen collection

 

 

 

 

10. Governing Law

 

 

These terms shall be governed by and interpreted under the laws of the state of Tennessee 


 

 

 

Contact Us

For questions or concerns, please contact:

Medical Plug

Phone: (901)721-6872

Email: medicalplugg@gmail.com

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